MFZ

Customer Appreciation Survey

Micro Finance Zambia · Customer Service Week 2026

0/11 answered
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1

Customer & call details

Copy these from the Dialshree call screen.

2

Customer feedback questionnaire

Answer each question to move on. If the call ends early, skip to the call outcome and submit.

3

Call outcome & escalation

Recorded with this response for follow-up.

Urgent escalation required

Flagged in this response only. Escalate through the normal MFZ process. This form does not notify anyone.

Urgent Escalation Required